Privacy Policy

Melbourne's Car Warehouse is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Melbourne's Car Warehouse manages personal information. It is structured as follows:

1. Personal information Melbourne's Car Warehouse collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Melbourne's Car Warehouse and complaints
10. Changes to Privacy Policy

1. Personal information Melbourne's Car Warehouse collects

The main types of personal information Melbourne's Car Warehouse collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Melbourne's Car Warehouse such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Melbourne's Car Warehouse's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Melbourne's Car Warehouse's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Melbourne's Car Warehouse's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Melbourne's Car Warehouse.

Melbourne's Car Warehouse collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Melbourne's Car Warehouse keeps of telephone calls, or emails received, or messages sent to Melbourne's Car Warehouse or posted on Melbourne's Car Warehouse's pages on social media);
• Melbourne's Car Warehouse's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Melbourne's Car Warehouse collects personal information in connection with running its business directly from the individual concerned. On occasion Melbourne's Car Warehouse may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Melbourne's Car Warehouse stores personal information in electronic and paper form.

Melbourne's Car Warehouse uses and discloses personal information as follows:

• to source vehicles and sell them to Melbourne's Car Warehouse's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Melbourne's Car Warehouse's customers and prospective customers;
• to obtain products, services or information from Melbourne's Car Warehouse's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Melbourne's Car Warehouse knows about them);
• to operate and manage Melbourne's Car Warehouse's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Melbourne's Car Warehouse. For example, Melbourne's Car Warehouse may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Melbourne's Car Warehouse also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Melbourne's Car Warehouse uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Melbourne's Car Warehouse uses in the operation of the computer program is browsing history on Melbourne's Car Warehouse's websites, name, contact information, and other information you may input into Melbourne's Car Warehouse's websites. The level of human oversight Melbourne's Car Warehouse provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Melbourne's Car Warehouse's staff.

4. Cookies

Melbourne's Car Warehouse uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Melbourne's Car Warehouse's web server. Melbourne's Car Warehouse may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Melbourne's Car Warehouse's platforms and those social media platforms. Melbourne's Car Warehouse's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Melbourne's Car Warehouse's website.

5. Links to other websites

Melbourne's Car Warehouse's website may contain links to third party websites. Melbourne's Car Warehouse does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Melbourne's Car Warehouse and do not wish to receive these communications from Melbourne's Car Warehouse in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Melbourne's Car Warehouse.

7. Overseas transfers

Melbourne's Car Warehouse's website/s are hosted in Australia. On occasion, a third party service provider Melbourne's Car Warehouse engages or that Melbourne's Car Warehouse is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Melbourne's Car Warehouse holds about them by contacting Melbourne's Car Warehouse during business hours on (03) 9355 8428 or via the contact page.

Melbourne's Car Warehouse may require an individual making a request to verify their identity before processing their request.

Melbourne's Car Warehouse will aim to respond to all requests promptly and within 30 days.

Melbourne's Car Warehouse may refuse a request where permitted or required by law. Melbourne's Car Warehouse will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Melbourne's Car Warehouse and complaints

If you have any queries, concerns or complaints about how Melbourne's Car Warehouse handles your personal information please contact Melbourne's Car Warehouse during business hours on (03) 9355 8428 or via the contact page. Melbourne's Car Warehouse may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Melbourne's Car Warehouse can understand the nature of your concern. In most cases, Melbourne's Car Warehouse will ask that you put your request in writing.

Melbourne's Car Warehouse takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Melbourne's Car Warehouse's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 9355 8428
• Mailing Address: 51 Trade Pl, Coburg North, VIC, 3058

10. Changes to Privacy Policy

Melbourne's Car Warehouse may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.